Starbucks Rewards™ Terms of Use
PLEASE READ THESE TERMS
OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE STARBUCKS REWARDS
PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED
BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT PARTICIPATE IN
THE STARBUCKS REWARDS PROGRAM.
These Terms of Use apply
to your access to, and participation in, the Starbucks Rewards program
(“Starbucks Rewards") which is operated by PT. Sari Coffee Indonesia
(“Starbucks”). These Terms of Use do not alter in any way the terms or
conditions of any other agreement you may have with Starbucks for other
products and services, such as Starbucks Cards. Starbucks reserves the right to
change, modify and/or eliminate Starbucks Rewards and/or all or any portion of
these Terms of Use or any policy, FAQ, or guideline pertaining to Starbucks
Rewards at any time and in its sole discretion. Any changes or modifications
will be effective immediately upon posting the revisions to Terms of Use, and
you waive any right you may have to receive specific notice of such changes or
modifications. Your participation in Starbucks Rewards confirms your acceptance
of these Terms of Use and any such changes or modifications; therefore, you
should review these Terms of Use and applicable policies and FAQs frequently to
understand the terms and conditions that apply to Starbucks Rewards. If you do
not agree to the Terms of Use, you must stop participating in Starbucks
Rewards. The Starbucks Rewards program is intended for personal use only.
Commercial use is prohibited. This program is not targeted towards, nor
intended for use by, anyone under the age of 18.
Please read the Privacy
Statement carefully to understand how Starbucks collects, uses and discloses
information about customers and how to update or change your personal
information and how we communicate with you.
Starbucks Rewards is one
way in which Starbucks endeavors to reward and thank loyal customers for
patronizing our business. Members of Starbucks Rewards are able to earn and
accumulate “Stars" that can be redeemed for Starbucks Rewards benefits,
also known as “Rewards," at participating Starbucks® stores in
Indonesia.
ABOUT STARBUCKS
REWARDS
We present Starbucks
Rewards as a loyalty program for those of you who are loyal customers of
Starbucks Indonesia. Starbucks Rewards is one way Starbucks strives to
appreciate and thank customers who remain loyal by providing various benefits
for customers in the form of "Rewards".
Starbucks Rewards allows
you to collect “Stars” which can be turned into Rewards, where Rewards can be
redeemed at all participating Starbucks stores with various special
offers.
JOINING STRABUCKS
REWARDS
There are two (2) ways
to enroll in Starbucks Rewards and begin accumulating Stars:
- If you have a physical Starbucks
Card, you can register via the website. Follow the prompts to create an
account and register at least one (1) physical Starbucks Card. Unless
otherwise stated, the minimum balance required to activate a physical
Starbucks Card may vary from a hundred thousand Indonesian Rupiah (100,000
IDR) for past edition cards, up to five hundred thousand Indonesian Rupiah
(500,000 IDR) for special edition cards.
- Download the Starbucks ID mobile
app to your Android™ or iPhone® device. Follow the prompts to create a
Starbucks Rewards account and/or register a digital Starbucks Card. Start
purchasing in Starbucks store and pay with any method of payment.
The registration process
may require that you provide the following information: username, password,
email address (required in order to receive information on programs and eligible
Rewards), telephone number, Starbucks Card number, and card security code
(CSC), birthday, name, and marketing preferences. All your Starbucks Cards can
be activated and registered for use in Starbucks Rewards, but you may only have
one (1) account that is personal to you.
USING YOUR STARBUCKS
REWARDS
The Starbucks Rewards
program aims to make it easier for you to shop with us and to make your
relationship with us more rewarding by providing a variety of special offers
that are only applicable to Starbucks Rewards members.
In your Starbucks
Rewards account as previously mentioned, you can activate and register more
than one (1) type of your Starbucks Card, where – each card can be filled with
a balance value in Indonesian Rupiah currency.
The balance value in
Indonesian Rupiah currency within your Starbuck Cards is registered as
electronic money to make shopping transactions at all participating Starbucks
Indonesia stores in accordance with the applicable regulations. All
transactions within your Starbucks Rewards account and Starbucks Card are
closed loop, registered to and monitored by the Bank of Indonesia.
Unless otherwise
required by law or permitted by this Agreement, the Indonesian Rupiah value on
your Starbucks Card is non-refundable and may not be redeemed for cash. All
Starbucks stores in Indonesia accepts your Starbucks Card.
EARNING STARS
Starbucks Rewards
members can earn and collect “Stars” which can be redeemed for various
Starbucks Rewards benefits (also known as “Rewards”) at participating
Starbucks® stores in Indonesia and also earn Stars through third party partners
such as delivery orders via the GrabFood App.
The benefits that are
available to you through Starbucks Rewards are based on the number of
“Stars" that you earn. You can earn Stars by making purchases using any
Starbucks Card registered to your Starbucks Rewards account to pay at
participating Starbucks stores in Indonesia.
You will earn Stars
based on the value of your purchase at the rate of one (1) Star for every Six
Thousand Indonesian Rupiah (6,000 IDR) spent using your registered Starbucks
Card / Starbucks account balance OR you can earn (1) Star for every Twelve
Thousand Indonesian Rupiah (12,000 IDR) spent using other methods of payment or
through delivery orders via the GrabFood App.
Stars accumulated under
the program are promotional and have no cash value. Stars are currently valid
for 12 months and are subject to change at any time with a minimum of 1 months’
notice before its effective date of change which will be sent via email or
Inbox in the Starbucks® Indonesia app.
The Core Rewards are
valid for 30
days from the date you redeem the Stars (timestamp apply). Other Promotional
Rewards from personalized programs or campaigns may vary in validity period.
Generally, Stars are
automatically added to your account within twenty-four (24) hours. From time to
time, we, or others acting with our permission, may offer you special
promotions that offer you “Promotional Stars." Promotional Stars, such as
“Bonus" Stars, will be awarded as described in the applicable promotional
offer and will be subject to any additional terms set forth in the promotional
offer.
If you void a purchase
made with your registered Starbucks Card, Starbucks will deduct the Stars that
you were awarded for that purchase, potentially resulting in a negative Star
balance on your account. If you return merchandise or packaged coffee, food,
and beverage that you purchased with your registered Starbucks Card (note: an
original receipt or gift receipt is required), your funds will be returned to
you on a Starbucks store credit card, but Starbucks will not deduct Stars from
your account.
If you use multiple
forms of payment in one transaction, as long as one of the forms of payments is
Starbucks Card, you will earn Stars according to the pay-out split.
BENEFIT LEVELS IN
STARBUCKS REWARDS
Currently, there are two
(2) levels of benefits within Starbucks Rewards that are determined by the
number of Stars that you accumulate in your account each year. By opening an
account and registering a Starbucks Card, you will automatically be enrolled in
Starbucks Rewards at the Green Level. If you earn at least three hundred (300)
Stars within the twelve (12) months period following your enrolment date, you
will qualify for the Gold Level.
Once you reach a
specific level within Starbucks Rewards, you will receive the benefits that are
applicable to that level at that time. However, you must continue to earn and
accumulate Stars to maintain your benefit level.
To maintain the Gold
Level, you must earn at least three hundred (300) new Stars during each
consecutive 12-month period following the date you reached the Gold Level. If
you do not earn 300 new Stars in 12 months, you will be placed at the Green
Level of Starbucks Rewards.
Member status level is
visible at any time in the Starbucks® Indonesia mobile app. Downgrading is
applied if an account that has reached Gold status cannot collect another 300
Stars within 1 year, starting from upon reaching the Gold status.
You can view and track
your Stars balance and available Rewards on our website or by using the
Starbucks® Indonesia mobile app. Starbucks reserves the right to change the
number of benefit levels and to change the benefits and Rewards associated with
each level in its sole discretion at any time.
The following are Core
Rewards that are available within the Starbucks Rewards program by account
level:
Green Level
- You will be eligible for a Reward
after you redeem a certain number of collected Stars on your Starbucks
Rewards account. As a Green member you are eligible to redeem:
- 30 Stars for a Reward of a Free Selected Add-On: Espresso Shot/ Syrup/ Sauce.
- 60 Stars for a Reward of a Free Tall sized Americano or Brewed Tea.
- 120 Stars for a Reward of a Free Tall sized any Handcrafted Beverage or Food. - Birthday Treats: you will receive
twenty-five (25) Bonus Stars, a birthday cake Reward and get 2x Stars on
your transaction. See Terms and conditions for more details.
Gold Level
- You will be eligible for a Core
Reward after you redeem a certain number of collected Stars on your
Starbucks Rewards account. You will get all Green members benefits with
extra privileges:
- 120 Stars for a Reward of a Free up to Grande size any Handcrafted Beverage or any Food
- 240 Stars for a Reward of a Free selected core Whole Bean
- 400 Stars for a Reward of a 25% off selected Merchandise - Birthday Treats: you will receive
Fifty (50) Bonus Stars, a birthday cake Reward and get 2x Stars on your
transaction. See Terms and conditions for more details.
- Invitation to attend special events.
- More offers such as Double Star days among other exciting benefits.
At any time, Starbucks reserves the right to change
programs or exclude certain products from the Starbucks Rewards loyalty program.
These Starbucks Rewards
Terms of Use complement and incorporate by reference the Starbucks Card Terms
and Conditions. In the event of any conflict between the Starbucks Card Terms
and Conditions and these Starbucks Rewards Terms of Use, the Starbucks Card
Terms and Conditions control.
STARBUCKS ACCOUNT
ACTIVITY
Currently there are no
membership fees associated with Starbucks Rewards, but at any time we may
charge a service fee for the offline use of Starbucks Card in any Starbucks
Indonesia stores or using the Starbucks Indonesia App through online. This
service is not limited to top-up Starbucks Cards balance, the redemption of
Rewards, and other related activities. Information about the charges of the
service fee will be communicated via the website or other media channel at any
time.
Your Stars, Rewards,
registered Starbucks Cards, and your account under Starbucks Rewards are
personal to you and may not be sold, transferred or assigned to, or shared
with, family, friends or others, or used by you for any commercial purpose. You
may have only one (1) Starbucks Rewards account that is personal to you.
Without notice to you,
Starbucks reserves the right to suspend any Starbucks Card and/or terminate
your account and/or your participation in Starbucks Rewards if Starbucks
determines in its sole discretion that you have violated these Terms of Use,
you have more than one (1) account, or that the use of your account is
unauthorized, deceptive, fraudulent or otherwise unlawful. Starbucks may, in
its sole discretion, suspend, cancel or combine accounts that appear to be
duplicative. If your participation in Starbucks Rewards is terminated, then all
accumulated Stars in your account are void.
Without notice to you,
Starbucks also reserves the right to “unregister" and make ineligible for
the Starbucks Rewards program any Starbucks Card or account that has been
inactive for two (2) consecutive years. Inactive is defined as no Stars earned.
If your Starbucks Card or account is unregistered or rendered inactive, then
all accumulated Stars in your account are void.
Starbucks reserves the
right to terminate, discontinue or cancel the Starbucks Rewards program at any
time and in its sole discretion without notice to you.