From the neighborhoods where our stores are located, to the ones where our coffee is grown – we believe in being involved in the communities we’re a part of.

Bringing people together, inspiring change and making a difference in people's lives – it's all part of being a good neighbor. And it's a commitment rooted in the belief that we can use our size to bring about positive change.

Community Service


We’re inspiring partners (employees) and customers alike to get involved in their communities through innovative volunteering programs.

Customer Service

Customer Service


CUSTOMER FEEDBACK & GENERAL INQUIRIES

For general inquiries you can send us an email to feedback@starbucks.co.id, and we’ll do our best to reply as quickly as possible.

  • You can call us on 1500078
  • Mon – Fri : 9 AM – 6 PM
  • Saturday : 9 AM – 3 PM
  • Sunday and Public Holidays : Off


CUSTOMER CARE

For general inquiries you can send us an email to feedback@starbucks.co.id, and we’ll do our best to reply as quickly as possible.

  • You can call us on 1500078
  • Mon – Fri : 9 AM – 6 PM
  • Saturday : 9 AM – 3 PM
  • Sunday and Public Holidays : Off


CHARITABLE DONATION

If you are requesting sponsorship for charity events or organization, please contact our PR and communication manager at:

  • PT Sari Coffee Indonesia
  • Tel (021) 8064 8565


CONSUMER COMPLAINT SERVICE

The Ministry of Trade of the Republic of Indonesia provides the following consumer complaint service for buyers wishing to file a report with the authorities.

Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic Indonesia.