Customer Service


CUSTOMER FEEDBACK & GENERAL INQUIRIES

For general inquiries you can send us an email to feedback@starbucks.co.id, and we’ll do our best to reply as quickly as possible.

  • You can call us on 1500078
  • Mon – Fri : 9 AM – 6 PM
  • Saturday : 9 AM – 3 PM
  • Sunday and Public Holidays : Off


CUSTOMER CARE

For general inquiries you can send us an email to feedback@starbucks.co.id, and we’ll do our best to reply as quickly as possible.

  • You can call us on 1500078
  • Mon – Fri : 9 AM – 6 PM
  • Saturday : 9 AM – 3 PM
  • Sunday and Public Holidays : Off


CHARITABLE DONATION

If you are requesting sponsorship for charity events or organization, please contact our PR and communication manager at:

  • PT Sari Coffee Indonesia
  • Tel (021) 8064 8565


CONSUMER COMPLAINT SERVICE

The Ministry of Trade of the Republic of Indonesia provides the following consumer complaint service for buyers wishing to file a report with the authorities.

Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic Indonesia.